During an assessment under our new approach
Date of assessment: 24 June to 30 June 2026.
Shelagh Care Services Limited provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 2 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
This is the first assessment of the service. We carried out a comprehensive assessment. This assessment was announced.
People received care that was person centred to their needs. There was a consistent team of staff who had received the appropriate training to support people. The appropriate employment checks were in place to ensure staff were suitable to work with vulnerable people. The registered manager provided supervision of staff and checked their competencies to fulfil their role.
At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture.’ The registered manager had good oversight of the service and the quality assurance systems in place supported this. Complaints were responded to quickly and full safeguarding investigation completed when indicated. Reviews were regularly completed and feedback obtained from people being supported.