During an assessment under our new approach
Date of Assessment: 17 September to 26 September 2025.
Hope House Surgery is a GP practice and delivers services to approximately 8,200 people under a contract held with NHS England. The National General Practice Profiles states demographics of people using the service are in line with local and national averages. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had effective safeguarding procedures in place to protect people from abuse and suitable arrangements to investigate incidents including outcomes shared with staff to mitigate risk and minimise reoccurrence. People received co-ordinated and joined up care, particularly when transitioning between services. People were given support to overcome health inequalities to ensure equal experience and outcomes. Leaders understood the challenges of meeting people’s needs and responded flexibly to ensure people could access care and treatment in a timely manner.
The service created an environment where staff felt empowered to contribute to improvements and learning, and people were actively involved in their care and local service’s initiatives. The service demonstrated proactive engagement with its local community by organising support for vulnerable groups and implemented actions to improve service provision in collaboration with people. The service treated people as individuals took account of people’s culture and unique backgrounds and protected characteristics.