Ewart House

Updated 22 April 2025

Ewart House is an extra care housing service providing personal care to people. Ewart House is a purpose built block of flats. The service provides support to older people to remain independent and live in their own flat within their community. A separate housing association is responsible for the running and maintenance of the building. The provision of personal care and the housing association are managed separately. At the time of this assessment, they supported 26 people who received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

We conducted this assessment to follow up on concerns we identified at the last inspection. These included a breach of Regulation relating to safe care and treatment. The last rating for this service was requires improvement (published 29 August 2023). At this assessment we found improvements had been made and the provider was no longer in breach of Regulation.

Assessment activity started on 25 April 2025 and ended on 8 May 2025.

The registered manager was in post at the time of this assessment. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.

We assessed all the quality statements from the safe, caring and well-led key questions. The overall rating for the service has improved from requires improvement to good.

Risks relating to people’s health, safety and welfare were assessed and reviewed. Where accidents occurred, the provider ensured lessons were learned and actions were taken to reduce ongoing risk and help support people to remain safe.

People received their medicines as prescribed.

Robust safeguarding procedures were in place to help protect people from abuse and poor care. Staff told us they felt confident to speak up and felt they would be supported to do so. The provider encouraged an inclusive working environment where staff were treated fairly and valued.

Staff were recruited safely and had the necessary skills, training and support to carry out their role.

Effective governance systems were in place and management had clear oversight over the running of the service. Management proactively sought feedback from people using the service. Where people raised issues, management and staff took appropriate action to put things right. Staff focused on delivering inclusive and person-centred care.

Updated 22 April 2025

During this assessment we attempted to contact 15 people who received care and relatives. We were able to speak with 1 person who received care from the service and 7 relatives. Feedback was positive about the care and support provided. People and relatives told us they found care staff were caring, supportive and empathetic. A person said, “They are really nice [care staff]. They try their best with me.” A relative told us, “We can’t commend them more highly. They are professional, very proficient and comes regularly. Caring beyond the job.”

Relatives were confident that care staff had the skills and knowledge to care for people. Staff understood people’s needs and supported them to meet these.

People and relatives felt able to complain and were confident that if they did, appropriate action would be taken, and improvements would be made.

We also spoke with 11 members of staff which included the operations manager, registered manager, team leaders, wellbeing coordinator and care staff. Staff told us they were well supported by management. They told us there was a positive morale amongst the team and worked well together to support people effectively.

We obtained feedback from 1 external professional as part of this assessment. Feedback obtained was positive and no concerns were raised.