Updated 26 February 2025
Date of Assessment: 12 May 2025. The service is a residential care home providing support to older people including those living with dementia and nursing needs and can accommodate 22 people. 21 people were being supported at the time of the assessment.
We assessed a total of 33 quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating is good.
We spoke with people and their relatives, the management team and staff during the assessment. We observed care and support delivered to people throughout the day and reviewed people’s care plans, and a variety of records relating to the safety and running of the service.
The home was bright, airy and well maintained. People had access to a pleasant garden, where they were able to enjoy outside space.
The provider had a positive learning culture and incidents were investigated and learnt from. People were protected and kept safe from the risk of harm and abuse. Although some people’s care records required further detail about the management of risks, we were assured staff were knowledgeable about risks to people.
Although the provider needed to further consider staff deployment during busier times of the day, people were cared for by staff who had the right skills, qualifications and experience.
People received their medicines when they needed them and in a safe way.
People were cared for by a consistent staff team who were knowledgeable about their needs. However, some people's care interventions were not always recorded by staff in adequate detail.
The registered manager was supported in their role by a care manager, who assisted with the day to day running of the home. Audits and governance tools were in place to help ensure the safety and quality of the service. We received positive feedback about the management team from people, their relatives and staff. The provider worked in partnership with relevant external partners and agencies to ensure people had access to the services they required.
This service was registered with us on 14 July 2022, and this is the first inspection. We carried out this inspection to provide the service with an overall rating. We will continue to monitor information we receive about the service, which will help inform when we next inspect.