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Lugano Residence for the Elderly Good

Inspection Summary


Overall summary & rating

Good

Updated 27 February 2021

Lugano Residence for the Elderly is a care home and it is registered to provide care and accommodation for up to 27 older people, some of whom may be living with dementia and/or a physical disability and/or a sensory impairment. Although the service is registered to care for 27 people, the registered manager has reduced the number of rooms in use to 22, due to the COVID-19 pandemic and there were 13 people living in the service during our inspection visit.

We found the following examples of good practice.

• The care home had adapted a room to include a visitor pod. Visitors were able to access their side of the screened pod without the need to enter the building.

• The home had a COVID-19 Marshall who greeted all visitors at the main entrance and ensured that the home's visitor procedures were adhered to.

• All staff members were wearing appropriate personal protective equipment (PPE).

• Although not needed at the home up to the date of inspection, the COVID -19 outbreak policy stated symptomatic people would be isolated in single rooms.

• Staff and people were tested weekly and more frequently when necessary, and a record of these tests was seen.

• PPE equipment stations were seen at key points around the home.

• Staff took breaks on a rota system and no more than two members of staff were permitted into the staff room at any one time.

• Key staff, including the activities co-ordinator wore face coverings which enabled their mouths to be visible.

• A bedroom had been re-configured as the dedicated room for testing and for external visitors.

• The home had a dedicated COVID -19 Marshall who co-ordinated all of the testing.

• Cleaning staff had cleaning schedules loaded on to a tablet and they used this to record completion of tasks.

• Cleaning schedules were monitored by management regularly.

• Staff generally worked with the same group of people which contributed to minimising the spread of infection and enabled relationships to be built.

• Regular IPC audits took place and we saw that any concerns had been addressed in a timely manner.

Inspection areas

Safe

Good

Updated 27 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 27 February 2021

Caring

Good

Updated 27 February 2021

Responsive

Good

Updated 27 February 2021

Well-led

Good

Updated 27 February 2021