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Archived: Agincare UK Weymouth

Egdon Hall, Lynch Lane, Weymouth, Dorset, DT4 9DN (01305) 777977

Provided and run by:
Agincare UK Limited

Important: This service is now registered at a different address - see new profile

All Inspections

7, 9, 10, 13 January 2014

During a routine inspection

During the inspection we visited the office, visited people at home and spoke with staff, people who used the service and their relatives by phone.

People and their representatives were involved in the planning of care. One person said, 'I've always felt involved.' People told us that staff treated them with dignity and respect.

People's care needs were assessed and care was delivered as planned. People spoke positively about the care they received from the staff. One person said, 'Everyone knows exactly what they are here to do.'

We looked at the handling of medicines in the service. We found that there was a policy and guidance to ensure people had the medicines they were prescribed, but that these were not always followed.

Staff told us they had the training and support necessary to do their jobs effectively. They told us they felt supported by management and colleagues to do their jobs.

The provider had a system in place to monitor and assess the quality of the service that people received. However, this system was not always effective.

The provider had an effective procedure for managing complaints. People told us that they knew how to complain. One person told us, 'they sort things out very quickly. They are very good.'

Staff records were kept accurately and care plans were written in a person centred way, but there were gaps and inaccuracies in six care records that we looked at.

14 March 2013

During an inspection looking at part of the service

People told us that staff were friendly and polite in their approach. Two people told us 'staff do that little bit extra.'

People told us they were provided with information about which staff member would provide their care and the times they would visit.

Three people also told us that they were consulted about their care needs and can make changes to the care they received. However, one person told us about the problems they had changing the times that staff visited.

The staff that we spoke with were very knowledgeable about the needs of the people they cared for.

The quality assurance process used by the agency did not always identify shortfalls in the safe provision of care.

People's care records were inconsistent. We saw some had been well written and kept under review, whilst others failed to give staff sufficient information with which to meet people's needs.

27 June and 27 July 2012

During a routine inspection

We spoke with people who use the service, staff of the agency and health care professionals such as contracts monitoring officers and care managers from the local authority who have an interest in the service.

People we spoke with were complimentary about the care and support they received. They told us the staff were professional and met their needs well. One person told us staff were competent in their duties. Two people told us that the time staff visit them can be erratic and not within the agreed times. Two other people told us of the difficulty they had in having a choice relating to a male or female carer.

Everyone we spoke with said they knew who they could speak to if they did not feel safe or had a complaint. All the people we spoke with said that staff were professional and helpful.

The staff we spoke with were clear about their duties and how to meet people's needs.