2, 3 March 2011
During a routine inspection
People visiting told us their relatives were happy living in the home. They were involved in planning and reviewing of their care. They said they were able to express their views and their opinions were valued. Comments were made such as, 'They will always discuss her care with me and ask me what I think.' This meant peoples views and expectations are considered at all times and their consent to all aspects of their care obtained.
People spoken with felt they were well cared for and the staff respected their rights to privacy and dignity. Visitors considered staff were respectful to people in the course of their duties and were friendly and accommodating when they visited. They were made welcome at any time and one relative said she enjoyed a meal when she visited.
People made complimentary comments about the food. They enjoyed their meals and could have as much as they liked. Alternative meals were always provided.
Visitors to the home said the home was kept clean and they were happy with the level of cleanliness maintained.
People liked their bedrooms and were able to furnish them with them with their own belongings and possessions.
People made positive comments about the staff team and felt they could talk to the any of the staff or the manager if they had a problem or query. Staff were described as 'good' and 'really nice'. Relatives visiting said staff were 'very good' and they were generally pleased with the care provided. Comments were also made about the value of having staff who had been employed for a long time and how staff were approachable and supportive.
Relatives we spoke to said they were confident the manager would deal with any issue of concern they may have.