The Care Quality Commission

Archived: Mountwood

11 Millway Road, Andover, Hampshire, SP10 3EU (01264) 333800

Provided and run by:
Ashbourne (Eton) Limited

Important: The provider of this service changed. See new profile

All Inspections

15 March 2011

During an inspection in response to concerns

Most people who lived at Mountwood were unable to give us very detailed views about the care and support that they received. This was because they were too ill to do so or because their degree of dementia was such that they were unable to tell us their opinions in any detail. Generally, relatives said that they were satisfied with the care given. We spoke with one relative who said that their mother was comfortable and always well presented. They said that activities were good. One relative said that staff discussed their mother's care plan every six months and said that the information that it contained was accurate. One visitor said that Mountwood had certainly improved since December 2010.

We spoke with one resident who said everything was fine, another resident said that they were bored and wished they were in the ground. We spoke to one resident, who was lying on her bed having lunch, she said that her pad was uncomfortable and she had asked someone to change it. She said that the pads were often not very comfortable for her.

One visitor told us that when they came there was always a fresh drink available for their relative but said that when they were not there they did not have confidence that food was always provided in a timely way.

One visitor said that that the cleanliness of the environment had improved since they had last visited in December 2010. One visitor said that there were no odours in the home.

Someone visiting the home told us that they were very happy with the way that their relative's medicines had been managed.

During our visits to the home, we found that visitors spoke highly of the staff. One person said that staff were lovely. Visitors said that the manager was approachable and responsive to suggestions made and that the home had improved as a result.