Archived: Ladyfield House

'There are varied activities in the morning and afternoon and I get visits from my family'.

'My family comes to see me every week and I enjoy doing my model aircraft and going out to Rother Valley for a day visit'.

'I cannot fault the place at all, the care is very good and the staff are lovely'.

'The laundry service is very good, items are labelled and staff ask me what I want to wear when they help me get dressed'.

We spoke to people about the food provided in the service, and they told us

'It is very good, I have no complaints'.

'The menus help you know what you are going to have day to day'.

'The dining room is over crowded and I prefer my meals in my room as I have mobility problems'.

'The food is lovely, there is plenty of it and it tastes nice'.

People we spoke to said that they had good access to their GP's, chiropody, dentist and optician services, and they were satisfied with the level of medical support given to them.

People who used the service were satisfied with the care they received and said that they did not have to wait too long for staff to come when they needed assistance. Individuals told us

'Staff are friendly, helpful and supportive'.

People we spoke to were confident of using the complaints system in place and satisfied that staff or the manager would take action to solve their problems.