All inspections: Heartlands - Care Quality Commission

We visited the home on 9 August and 6 September 2011. We spoke to four people who lived at the home. We spoke to four relatives about the care given in the home. We spoke to health professionals who visit the home. Some people living at the home have communication difficulties. This limited the amount of discussion we could have with them.

We visited the home on 15 and 30 March 2011. We spoke to people who lived at the home during our visit. We spoke to relatives about care given in the home. Some people living at the home have communication difficulties. This limited the amount of discussion we could have with them.

All the relatives we spoke to told us that they are contacted when their relative's health condition changed.

People living at the home told us that they had to wait for drinks and meals. They also told us the quality of the meals was mixed.

Both people at the home and relatives told us that staff were kind and caring.

Healthcare professionals that visit the home told us they were happy with the care the home provided.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Heartlands

All Inspections

9 August and 6 September 2011

During an inspection looking at part of the service

15, 30 March 2011

During an inspection in response to concerns

Reports under our old system of regulation