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Archived: Chiltern Court

The provider of this service changed - see new profile


Inspection carried out on 21 June 2012

During an inspection in response to concerns

One person told us they were well looked after by staff, who were very kind. We were told by another person that they were bored and had nothing to do. They said they didn�t go out because there were not enough staff but they did enjoy the church service in the home every Tuesday.

People told us that staff mostly knock on their door but one person said that some staff didn�t always knock.

We were informed by people that they felt safe in the home and people said if they were unhappy they would talk to one of the staff or the manager. One person told us they didn�t know who to talk to if they had concerns.

People were positive about the staff who worked in the service. They said staff were very helpful and always came quickly when they pressed their call bell. One person told us they were well looked after but there wasn�t always enough staff especially in the mornings.

Reports under our old system of regulation (including those from before CQC was created)