The Care Quality Commission
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Archived: NAS Community Services (Lancashire)

Margaret House, Queen Street, Great Harwood, Blackburn, Lancashire, BB6 7QP (0117) 974 8400

Provided and run by:
National Autistic Society (The)

All Inspections

24 October 2013

During a routine inspection

People told us they were satisfied with the care and support provided by NAS Community Services. We spoke with two people who used the service. They told us, 'It's fine' and 'It's okay'.

People were being involved as far as possible in planning and consenting to their care and support and were enabled to make decisions about matters which affected them.

People told us the support they received was good. They had support plans describing their specific needs and choices, with instructions on how their support should be provided.

People were supported to make choices, try new experiences and develop independence skills.

We found arrangements were in place to safely support people with their medicines.

People told us they liked staff who provided their support. We observed positive and meaningful interactions between people who used the service, support workers and managers. We found there were enough staff to provide people's support.

There were systems in place to help support people to make complaints and raise concerns. But we found some improvements were needed to make sure concerns were properly dealt with.

26 July 2012

During a routine inspection

People using the service told us they were satisfied with the care and support they received from NAS Community Services. They told us, 'I think they do every thing they should, I get lots of support' and 'Staff do a good job'.

People considered they were treated with dignity and said their privacy was respected. They were supported to develop independence skills; to pursue learning opportunities and try new experiences.

They were supported to access resources and activities within the community and keep in touch with families and friends.

People were involved in planning their care and support. They were enabled to make lifestyle choices and decisions about matters which affected them.

They told us the support they received was good, they had care plans which explained their needs and how their support should be provided. People said they were getting support with healthcare needs.

People had no concerns about their care and treatment; they said they felt safe with the staff. They told us they liked the staff. People using the service were supported by well trained, capable staff.