Mainwaring Terrace

Updated 17 November 2025

This assessment was carried out on 3 December 2025 to 15 December 2025.

Mainwaring Terrace is a residential care home providing personal and nursing care to people with learning disabilities or autism. At the time of the assessment, they were delivering care to 8 people. The provider has been rated as good, and we did not identify any breaches of regulation.

We found the service provided safe, effective and person-centred care. Staff used well-established systems to manage safety, including safeguarding, incident reporting and medicines management. These systems supported learning and improvement when things went wrong. Staff worked with health professionals and families to help people receive consistent support. Care plans were detailed, tailored to individual needs and reviewed regularly. Where people needed extra support to understand or take part in decisions, staff used accessible formats and involved advocacy when appropriate.
People were supported to live healthier lives and maintain independence. Staff worked flexibly around people’s routines and helped them take part in community activities and interests. The home was clean, well maintained and adapted to people’s needs, and the provider managed infection risks effectively. Staffing levels and skills matched people’s needs, and staff received training, competency checks and supervision. Leaders promoted an open and inclusive culture, with governance systems to monitor quality and support improvement. The provider was introducing digital tools to strengthen record keeping and improve how the service worked.

We expect providers to support people with a learning disability and autistic people to have the respect, equality, dignity, choice and independence that most people take for granted. We use the Right Support, Right Care, Right Culture guidance when we assess services like this. The service worked in line with these principles by supporting people to make choices about their day-to-day lives, promoting independence, and helping people to be part of their local community. Staff treated people with dignity and respect and supported them to maintain relationships and take part in meaningful activities.
 

Updated 17 November 2025

People and their families spoke positively about the care and support. They said staff were kind, respectful and attentive, and they protected people’s privacy and dignity during personal care.

People were supported to make choices about their day-to-day lives, including meals, activities and routines. Staff adapted how they communicated, including using tools such as Makaton and easy-read information, to help people understand what was happening and take part in decisions. Families said they felt listened to and involved, and that staff acted on suggestions.

People said they felt safe living at the service. Relatives also told us staff addressed concerns quickly and spoke openly with them when issues were raised. People and families valued the continuity of care and the support staff provided to promote independence and wellbeing. This included opportunities for exercise, outings and social engagement. Overall, feedback showed the service felt homely and people were treated as individuals, which supported a positive experience and quality of life.