The Care Quality Commission

Archived: Brookes House

79-81 Western Road, Brentwood, Essex, CM14 4ST (01277) 212709

Provided and run by:
Ashbourne (Eton) Limited

Important: The provider of this service changed. See new profile

All Inspections

13 September 2011

During an inspection looking at part of the service

People with whom we spoke said that they were happy at the home and well cared for. One person said "if you want anything they do their best to sort it out"and another said "if you want any help or advice, you would get it, they are very easy to talk to". People spoke positively about the staff team, saying that they were kind and caring.

26 May 2011

During a routine inspection

People with whom we spoke said that they were listened to and involved in their care. They also felt respected by the staff team, had choice in their day to day lives and that they were always asked for their consent.

People said that they knew who their key worker was and that they had a choice about this. They said that they saw their doctor promptly when needed and that overall they felt well cared for. People with whom we spoke felt that the staff had time for them and that they were not 'brushed aside'. They said that they felt 'safe and comfortable' at the home. People also spoke positively about the activities offered in the home.

People with whom we spoke were positive about the food, saying that there was plenty of choice and it was hot and there was always plenty to eat. They said that the accommodation was good and that the home was kept clean.

People said that the staff were 'kind, helpful and friendly' They also said that they would not want to live anywhere else and it was nice and that they felt at home.

People living in the home said that they went to residents' meetings and that people were comfortable to raise any issues. They said that they knew how to raise concerns and saw the manager a lot and that they could discuss anything with her.