Archived: Nomad Travellers Store & Medical Centre Limited - Turnpike Lane

People said that they had " A very good experience.The information given was clear and the nurse was very reassuring, especially since I do not like injections!" Others said "The nurse told me what I needed to know about where I was travelling to, I then decided whether I had all of the suggested vaccinations."

We noted that there was attention paid to cleanliness and infection control. We noted that all consultation areas and the waiting area were well maintained and clean. A member of staff told us that "Attention to cleanliness is second nature; as a nurse, it is engrained."

We saw that the layout of the clinic was safe and the areas for people who used the service were well maintained. We also saw that the area designated as a staff/store room was not similarly maintained.

We saw that there were effective recruitment and staff monitoring procedures in place. We were told that "Passion and drive were essential to do this job."

We saw that there was a system in place which sought service user feedback and which took note of complaints and adverse incidents.

People said they were involved in deciding and consented to the treatment they received. Some people said they would have liked more information about the medication they were receiving and any potential side effects. However, they said that any questions they asked were answered to their satisfaction.

Staff received appropriate training and support for their work. The staff we spoke with said there was good teamwork which ensured that people received a good service.