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Turkish Cypriot Community Association Good

Inspection Summary


Overall summary & rating

Good

Updated 29 January 2021

This report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC's regulatory obligations and responding to risk in light of the COVID-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider.

About the service

Turkish Cypriot Community Association is a domiciliary care agency providing care to people in their own homes. At the time of inspection, they were providing personal care to 70 people.

People's experience of using this service and what we found

The service was extremely proactive in supporting people they cared for and also within the wider community. They were creative and worked extensively with other organisations to benefit people and their staff. The service was particularly proactive during the COVID-19 pandemic to ensure that people they cared for were supported and safe. The service had won various awards for their work during this time and they demonstrated exceptional leadership and initiative.

The service was also very driven in supporting their staff and had developed resources to them with their health and wellbeing. Staff spoke very highly about working for the service and staff turnover was extremely low.

People told us staff were exceptionally caring and respectful. Staff had a good understanding of how to support people in a way that promoted their privacy, dignity and independence. The service worked to meet people's needs in relation to equality and diversity and people told us they had regular carers who knew them well.

People told us they were involved in making decisions about their care and that they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

The provider had systems in place to protect people from abuse and people told us they felt safe. Risk assessments were in place to help minimise risks people faced. Infection control measures were in operation. There were enough staff employed to support people and checks were carried out on staff to verify they were suitable to work in the care sector. Steps were taken to learn lessons if things went wrong.

Systems were in place for monitoring and reviewing the quality of care and support provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was good (published 25 July 2018).

Why we inspected

This was a planned pilot virtual inspection. The report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC's regulatory obligations and responding to risk in light of the COVID-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider. The pilot inspection considered the key questions of safe and well-led and provide a rating for those key questions. Only parts of the effective, caring and responsive key questions were considered, and therefore the ratings for these key questions are those awarded at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 January 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 January 2021

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to effective.

Caring

Good

Updated 29 January 2021

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to caring.

Responsive

Good

Updated 29 January 2021

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to responsive.

Well-led

Outstanding

Updated 29 January 2021

The service was exceptionally well-led.

Details are in our well-led findings below.