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Turkish Cypriot Community Association Good

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Inspection report

Date of Inspection: 7 February 2013
Date of Publication: 28 February 2013
Inspection Report published 28 February 2013 PDF | 77.58 KB

Overview

Inspection carried out on 7 February 2013

During a routine inspection

People told us that they were "very happy" with their carers. They told us staff treated them with "lots of respects". People felt that their needs were met because staff were �very helpful� and they had risk assessments and care plans.

We noted the staff were aware of and responded to people�s cultural, language and spiritual needs. These meant people�s individual needs were met.

People had information about how to make complaints. This enabled them to report to the manager when they were not happy about their care.

We noted that the agency had enough staff available to provide the care that people needed. People told us that staff turned up on time and completed tasks. This ensured that people received care and support that met their needs.