Updated 29 July 2025
This unannounced inspection took place on the 9 December and 10 December 2025. Halton Haven Hospice is a local charity that provides specialist palliative care, advice and clinical support for adults with life limiting illness and their families in the Widnes, Runcorn and surrounding areas. They deliver physical, emotional and holistic care through teams of doctors, nurses, counsellors, chaplains and other professionals including therapists and work closely with Local Authority social workers. The service cares for people at the hospice in a 10 bed 'In-Patient Unit'. The inspection team involved two inspectors and a Specialist Advisor in Nursing and end of life care and with the support of an off-site Care Quality Commission (CQC) Operational Manager.
Our last inspection was 1, 22 and 29 March 2016 and the service was rated as good with no regulatory breaches with a rating of outstanding in responsive. We found the service had continued to meet the regulatory requirements.
Robust safety systems were maintained, with effective infection prevention and control (IPC) measures and safe medicine management. Proactive risk management was embedded, with staff trained in safety and safeguarding, preventing abuse or discrimination. Staffing levels and skill mix ensured safety, supported by clear systems aligned with national guidance, which were consistently applied and improved.
We engaged with the Senior Leadership Team (SLT), trustees, staff across roles, including nursing, medical, and administrative. We spoke with people using the service and observed interactions, reviewed clinical notes and policies. We also used data provided by the service following the onsite visit.
Leadership was compassionate and effective, with experienced leaders delivering sustainable care. Staff and volunteers were empowered to drive improvements, supported by an innovative culture.