All inspections: Nomad Travellers Store & Medical Centre Limited - Bristol

We spoke with four people who used the service to find out their views of the treatment they had received. One person told us, 'they have been very good and there has been no pressure on me to have extra vaccinations, they have explained things properly'. Another comment made was, 'it's an excellent service and they have been flexible with my appointment and they saw me early'.

We saw that people were treated with respect by the nurses and their privacy was respected. People were involved in discussions about their treatment and were given a choice of treatment most suitable for their needs, where possible.

A detailed medical assessment was carried out before each person received treatment. People's treatment was planned based on their needs and particular travel plans.

Person's care and treatment reflected relevant research and guidance. This was because the nurses had access to specialist health advice. They had access to online current information on medication and the immunisation requirements for each country of travel.

People were treated by nurses who were supervised in their work to make sure they were competent to provider effective treatment. Nurses were supported to undergo further relevant training so that they continued to provide people with effective treatment.

There was a system in place to identify and manage risks to peoples' health and safety. The quality of the treatment people received was also effectively monitored and reviewed.

People told us that the service was meeting their needs. They said they were being treated with dignity and respect by the staff. People spoke positively about the staff, who they described for example as 'helpful' and 'professional'. We saw that the staff were attentive and appeared to be knowledgeable when responding to people's questions.

People said they had been given the information that they needed in order to know if the service was suitable for them. We saw that people's individual circumstances and their medical history were discussed with them. This meant that people were able to make informed decisions about the treatment that they needed.

People said that the nurses involved in their treatments had been competent and well informed. They had confidence in how the treatments had been administered. We saw that procedures were in place for managing risks to people while in the clinic, for example if they had an allergic reaction.

People had the opportunity to pass on their views about the service they had received. Their feedback to the clinic during the last year had been very favourable. The provider also carried out their own checks to assess and monitor the quality of the service.

We followed up the area of non-compliance identified in a previous inspection. We reviewed evidence that demonstrated the provider's compliance in this area.

We spoke with two clients who used the service. One client had been to the clinic for two previous appointments for their course of treatment and one only required one visit.

They both said they had been treated with dignity and respect and that their privacy had been maintained during their visits. They said they had received the information they required about the treatment and also about treatment options. They said the advice they had been given was very useful.

The clients we spoke with said that staff had been very kind and helpful. They said that staff were knowledgeable about the treatment they were receiving. One client said they did not feel the vaccination they received. The other client we spoke with said that although some of the vaccinations they had received were a little painful, staff talked to them throughout which helped.

They said they had not felt pressurised to have any treatment and felt safe.

We found that staff were knowledgeable about the treatments they were providing and had received training. However, we found that the basic life support training staff had received did not contain a practical element which the Resuscitation Council advises.

We found that there were processes in place to assess and monitor the quality of the service and to gain feedback from people who use the service.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Nomad Travellers Store & Medical Centre Limited - Bristol

All Inspections

12 December 2013

During a routine inspection

22 March 2013

During a routine inspection

During a check to make sure that the improvements required had been made

29 March 2012

During a routine inspection

Reports under our old system of regulation