Stansfield Hall Care Home

Updated 6 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Stansfield Hall is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We looked at the information we held about the service. This information included statutory notifications the provider had sent to CQC. A notification is information about important events which the service is required to send us by law.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We contacted local authority commissioners and asked them for their views about the service. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spent time in the communal areas observing how staff provided support for people to help us better understand their experiences of the care they received. We spoke with eight people who lived in the home and with four relatives. We also spoke with the registered manager, registered nurses, four care staff, the chef and maintenance officer.

We looked at three people's care and support records, staffing rotas, two people’s medicine records, three staff recruitment records, training, induction and supervision records, minutes from meetings and complaints and compliments records. We looked at records related to the safety, auditing and monitoring of service.

Updated 6 December 2019

About the service

Stansfield Hall Care Home is a large detached property in its own grounds, surrounded by open countryside. All accommodation is on the ground floor. The service provides accommodation and personal care for up to 22 older people, some of whom are living with dementia. At the time of our inspection there were 17 people living at the home.

People’s experience of using this service and what we found

Stansfield Hall provided a homely, person-centred family environment where people and their relatives mattered and were central to the service they received. Without exception people and their relatives told us they were happy living at and visiting the service, and that they felt safe and secure.

Staff were extremely vigilant to all aspects of people’s healthcare needs and had helped to maintain people’s good health. They were mindful of risk, alert to any hazards and monitored any changes in need. Recruitment was value based and ensured new starters came to the service with positive attitudes towards care and support for people. A full training package ensured they provided high quality care and remained up to date with good practice.

People were respected as individuals and their needs and wishes were met in a kind and caring fashion. Staff had a really sound knowledge of the people they supported and responded in a very person-centred way. Reviews of care ensured people's needs were met in the way they would like, considering all aspects of their care and support, and maintaining their dignity. Visitors were welcomed and know all the staff.

People us they enjoyed the food provided at mealtimes and were consulted about issues about the home. The home was clean and comfortable; communal rooms were thoughtfully laid out to provide areas for quiet or for more stimulating activities. People told us they were kept occupied and we saw they spent time chatting to one another or playing games such as dominoes together.

The service was extremely sensitive to people’s needs at the end of their lives. staff understood what was important to people and provided comfort and support to people and their families.

The provider maintained a good oversight of the service which was well led by a management team who were highly involved in the day to day running of the service. They had built an open and welcoming service where people felt extremely happy with the quality of their support. There was excellent communication with people and relatives on a regular basis, and people felt they could influence how their care was delivered. Staff felt supported and that their hard work was rewarded. They were proud of the care they delivered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 29 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.