23 May 2012
During a routine inspection
People told us that they were involved in their care and had regular reviews to ensure the support they received was the right care. We saw that where appropriate, care plans were produced in an easy to read format which were supported by pictures.
People told us that they were always treated with dignity and respect. People also told us that staff were friendly and helpful. We saw that members of staff would always knock on the person's door before entering their home.
We looked at people's individual care plans and where possible checked out the accuracy of these with people. We found these plans reflected people's preferences and support needs.
People told us that they received the support that they needed and that the care was 'good'. People also told us that the staff stayed until the support or care had been given. We saw that staff had completed the daily logs which showed what support had been given during that visit.
People told us that they felt safe and that they could talk to the deputy manager or manager, if they had any concerns. We spoke with staff about what they thought abuse was, and they showed us they had a good awareness of what should be reported. They understood their responsibilities for reporting any concerns regarding abuse.
We saw that staff were supported within their role through training and supervision sessions. We saw that some staff had completed a 'medication competency test'. This meant that any training issues could be identified and further support given.
We saw that staff had supervision sessions and staff meetings. We also saw that some staff had completed a 'medication competency test'. This meant that any training issues could be identified and further support given. People told us that they had community meetings and meetings with the chef, which meant people using the service could put their views forward.