Archived: Ormsby Lodge

People's needs were recorded in a plan of care that was kept under regular review. Risks to people's safety were assessed and plans to reduce and monitor risks to people using the service and others were recorded.

Staff received safeguarding training and those we spoke with were aware of how and when to report any concerns.

We saw there were processes in place to monitor accidents and incidents. Records we reviewed showed us they had been recorded and actioned appropriately and in a timely manner.

We looked at the complaints process and saw there had been few complaints over the past twelve months. Complaints received had been recorded in detail and actioned appropriately. We saw that relevant policies and procedures were in place and up to date and were presented in written and easy read format.

During our inspection we observed people being treated respectfully and being offered choices. On the day of our visit people were being accompanied out in to the community to do their Christmas shopping.

People we spoke with told us they "really like it here" and "the staff are all lovely, they take me out".

We spoke to two health and social care professionals and to two relatives of people living at the home. We asked these people for their views on the service provided by the home.

People told us they liked living at the home. People said the staff provided support with a range of needs. This included emotional support. One person said how they found it easy to talk to staff about any personal issues they had. Staff were said to be understanding and kind.

People said they were supported with health care needs such as health checks and appointments for treatment.

People said they were involved in daily routines in the home. One person said how they were able to choose the week's menu plan at house meetings. People said they were involved in helping prepare meals and other domestic tasks.

People said they were consulted about their care and about daily decisions about how the home was run.

People said they were able to lock their own bedroom door for privacy and security.

People said the home had enough staff to meet their needs.