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Inspection Summary


Overall summary & rating

Good

Updated 10 January 2019

The inspection took place on December 10 and 11 2018 and was unannounced.

Porte Rouge is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Porte Rouge Care Home is registered to provide residential care and accommodation for up to 33 older people who may also be living with dementia. At the time of this inspection, 28 people were living at the home.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People received person-centred care which was responsive to their specific needs and wishes. Each person had an up to date, personalised care plan, which set out how their care and support needs should be met by staff. Assessments were regularly undertaken to review people's needs and any changes in the support they required. Any needs in relation to the Equality Act 2010 were specified in care plans and if required, assessments detailed any support people required in relation to the Accessible Information Standard (AIS). The Accessible Information Standard aims to make sure that people who have a sensory loss, disability or impairment get information they can access and understand.

People had access to a wide range of group and individual activities and events they could choose to participate in, for example, baking, cultural awareness events, singing and dancing. These were tailored to meet their specific social needs and interests and enabled people to live an active and fulfilling life. People regularly participated in outings and activities in the local community for example the memory clinic and the local pub. The service also had strong links with local community groups and institutions for example the local primary school and local colleges. People who preferred or needed to stay in their bedroom were also protected from social isolation.

When people were nearing the end of their life, they received compassionate and supportive care. People's end of life wishes were sensitively discussed and recorded.

Staff were aware of people's communication methods and provided them with any support they required to communicate in order to ensure their wishes were identified and they were enabled to make informed decisions and choices about the care and support they received.

The service had appropriate arrangements in place for dealing with people's complaints if they were unhappy with any aspect of the support provided at the home. People and their relatives said they were confident any concerns they might have about the home would be appropriately dealt with by the registered manager and provider.

People were kept safe at the home, cared for by staff that were appropriately recruited and knew how to highlight any potential safeguarding concerns. Risks to people were clearly identified, and ongoing action taken to ensure that risks were managed well.

People's medicines were managed safely and the provider ensured that incidents and accidents were fully investigated. The home was well kept and hygienic.

Staff were well supported through training, supervision and appraisal. Staff worked effectively together to ensure people's needs were communicated and supported them to access healthcare professionals when they needed them. Professional feedback was positive.

People enjoyed the meals available to them and were appropriately supported with eating and drinking. There was a Nutrition “Champion” at the service to support people’s health in this area. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The home was dementia friendly and met the needs of the people living there. A dementia “Champion” kept up to date with best practice.

Inspection areas

Safe

Good

Updated 10 January 2019

The service remains Good.

Effective

Good

Updated 10 January 2019

The service remains Good.

Caring

Good

Updated 10 January 2019

The service remains Good.

Responsive

Good

Updated 10 January 2019

The service remains Good.

Well-led

Good

Updated 10 January 2019

The service remains Good.