• Doctor
  • Independent doctor

La Maison Medicale - Kensington International Clinic

2 North Terrace, London, SW3 2BA 07950 444482

Provided and run by:
Browd Medical Limited

Important: This service was previously registered at a different address - see old profile

Inspection summaries and ratings at previous address

On this page

Background to this inspection

Updated 18 December 2019

La Maison Médicale is a private doctors’ clinic based in South Kensington, in the south-west part of central London. The service provides services to the whole community. Many patients registered with the service have French as either their primary or second language. The service provides patients with access to several clinical specialists, a number of whom are located primarily in France, but are registered to practice medicine in the UK. These specialists have experience in several areas including general medicine, dermatology, gynaecology, urology, as well as providing physiological and lifestyle assessments. These clinical specialists are contracted to work at the service when their services are required by a registered patient.

The services offered by La Maison Médicale are provided to adults and children as private patients.

The service is situated in a rented basement floor of a terraced converted building, which has consultation/treatment rooms, a patient waiting area, patient toilets and rooms for administrative staff.

The nominated individual (the point of contact between the Commission and the service) is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

La Masion Médicale is registered to conduct the following regulated activities under the Health and Social Care Act 2008:-

  • Treatment of disease, disorder and injury
  • Diagnostic and screening procedures

Prior to our visit, the service was provided with feedback cards for their customers to complete with their views about the service by completing comments cards. Nineteen feedback cards were completed prior or during our inspection of the service.

The service is open at the following times: -

  • 8:30am – 8:30pm (Monday – Friday)
  • 8:30am – 1:00pm (Saturday)

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Good

Updated 18 December 2019

This service is rated as Good overall

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an unrated inspection of this service on 25 April 2018, and as a result, identified breaches of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) 2014. A warning notice under regulation 12 and a requirement notice in respect of regulation 17 were issued, requiring the provider to make improvements regarding the provision of safe care and treatment, effective care and well-led services.

A focused follow-up inspection was carried out on 12 September 2018 to confirm that the practice had addressed the issues in the warning notice. At this time, we found that the service had satisfactorily addressed all issues identified at the April 2018 inspection.

This inspection on 16 October 2019 was undertaken as part of our programme of inspecting (and rating) independent doctor services registered with the Commission. This inspection was the first rated inspection of this service.

Our key findings were:

  • Staff had been trained with the skills and knowledge to deliver care and treatment.
  • The service had systems to keep people safe and safeguarded from abuse.
  • The service did not undertake clinical audits but used data to make quality improvements to its service.
  • Information about services, how to complain and the range of services and fees was available.
  • The service treated patients with kindness, respect and compassion.
  • The service organised and delivered services to meet patient need.

The areas where the provider should make improvements are:

  • Monitor the usage of prescription stationery.
  • Look at current systems to enable the service to conduct clinical audits.
  • Continue to review and update service policies and procedures.
  • Document identified risks within the service and their mitigation in a timely way.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care