• Care Home
  • Care home

Archived: Maryfield Convent Residential Home

Overall: Good read more about inspection ratings

London Road, Hook, Hampshire, RG27 9LA

Provided and run by:
The Dominican Sisters of Malta

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 5 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Maryfield Convent Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had two managers registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before the inspection, we reviewed information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We also considered information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with five people and two visitors about their experience of the care provided. We spoke with seven members of staff including the two registered managers, two Sisters and three members of care staff.

We reviewed a range of records. This included four people’s care records and multiple medicine records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policy and procedures were reviewed.

After the inspection

We continued to seek clarification from the registered managers to validate the evidence found. We looked at minutes of residents’ and staff meetings; and quality assurance records. We also received feedback from a healthcare professional who regularly visited the service.

Overall inspection

Good

Updated 5 September 2019

About the service:

Maryfield Convent Residential home is a 'care home’ which can accommodate up to 18 older people in one adapted building. At the time of inspection, there were 18 people living at the service.

People’s experience of using this service:

People received care and support that was safe. The provider took steps to protect people from risks, including the risk of abuse or avoidable harm. Recruitment processes were in place to make sure when staff employed they were suitable to work with people in their homes. The provider actively promoted safety around medicines and infection control.

People received care and support that was effective and based on their assessments and care plans. Staff were trained and supported to deliver care according to people’s needs; and worked with other agencies to deliver consistent and effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had caring and kind relationships with staff, the Sisters and the registered managers. The registered managers worked to respect and promote people’s privacy, dignity and independence by encouraging people to be involved in their care.

People received care and support which met their needs and reflected their preferences. The provider complied with best practice guidance with respect to meeting people’s communication needs.

The service was well led. There was focus on meeting people’s individual needs, working in cooperation with others and continuous learning. This was supported by an effective management system appropriate for the size of the organisation.

The home has been rated Good overall as it met the characteristics for this rating in all five of the key questions. More information is in the full report, which is on the CQC website at: www.cqc.org.uk

Rating at last inspection:

The service was rated good at our last inspection (published 25 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.