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Inspection Summary


Overall summary & rating

Good

Updated 1 August 2017

The inspection took place on the 08 and 12 June 2017 and was unannounced. Chestnut Court Care Home provides accommodation and support for up to 25 older people including people living with dementia. At the time of our inspection there were 20 people living at the home.

At the last inspection in June 2015, the service was rated Good overall. At this inspection we found that they remained good.

The home had a registered manager who has been registered since January 2017. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People felt safe living at Chestnut Court Care Home and risks to people were minimized through risk assessments. There were plans in place for foreseeable emergencies.

Relevant recruitment checks were conducted before staff started working at Chestnut Court Care Home to make sure they were of good character and had the necessary skills. Staff had received training in safeguarding adults and knew how to identify, prevent and report abuse. There were enough staff to keep people safe.

People were supported to take their medicines safely from suitably trained staff. People received varied meals including a choice of fresh food and drinks. Staff were aware of people’s likes and dislikes and went out of their way to provide people with what they wanted.

Staff received regular support and one to one sessions or supervision to discuss areas of development. They completed a wide range of training and felt it supported them in their job role. New staff completed an induction programme before being permitted to work unsupervised.

Staff sought consent from people before providing care and support. The ability of people to make decisions was assessed in line with legal requirements to ensure their rights were protected and their liberty was not restricted unlawfully.

People were cared for with kindness, compassion and sensitivity. Care plans provided comprehensive information about how people wished to receive care and support. This helped ensure people received personalised care in a way that met their individual needs.

People were supported and encouraged to make choices and had access to a range of activities. Staff knew what was important to people and encouraged them to be as independent as possible.

The registered manager maintained a high level of communication with people through a range of newsletters and meetings. ‘Residents meetings’ and surveys allowed people to provide feedback, which was used to improve the service.

A complaints procedure was in place. There were appropriate management arrangements in place. Regular audits of the service were carried out to assess and monitor the quality of the service.

Inspection areas

Safe

Good

Updated 1 August 2017

The service remains good.

Effective

Good

Updated 1 August 2017

The service had made improvements and was now rated as good.

Caring

Good

Updated 1 August 2017

The service remains good.

Responsive

Good

Updated 1 August 2017

The service remains good.

Well-led

Good

Updated 1 August 2017

The service remains good.