We carried out a review of the data available to us about The Laurels on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Laurels, you can give feedback on this service.
At the last inspection on 31 January 2017 the service was rated Good. At this inspection we found the service remained Good.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Relatives were happy with the care provided. They felt their family members received safe care from staff members who were supported by the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.
People had care plans in place which provided detailed guidance to staff on the support people required.
People had access to other health professionals and were supported to take their medicines. Safe medicine practices were promoted.
Effective systems were in place to safeguard people from possible abuse.
People were provided with the information and opportunities to raise concerns. Risks to people were identified and managed.
Staff were kind, caring and had a positive relationship with people and had a good understanding of peoples’ needs.
People received sufficient food and drink relevant to their health conditions.
Care records contained information about people’s food preferences and their ability to prepare their own meals independently or with support.
The required staffing levels were maintained and regular agency staff were used to cover shifts to promote continuity of care for people.
The home was clean and suitably maintained. Systems were in place to ensure equipment was safe to use and that infection control risks were minimised.
Staff were suitably recruited, inducted and trained to fulfil their roles. They received support from the registered manager and one to one supervision meetings.
Management of the service was effective in driving improvement.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
People were supported by staff who had a good understanding of how to keep them safe, identify signs of abuse and report these appropriately. Processes to recruit staff were in place which ensured people were cared for by staff who had the appropriate checks and skills to meet their needs. Staffing numbers were sufficient to meet the needs of people.
Medicines were administered, stored and ordered in a safe and effective way.
Risk assessments in place informed plans of care for people to ensure their safety and welfare, and staff had a good awareness of these. External health and social care professionals were involved in the care of people and care plans reflected this.
People were encouraged and supported to make decisions about their care and welfare. Where people were unable to consent to their care the provider was guided by the Mental Capacity Act 2005. Where people were legally deprived of their liberty to ensure their safety, appropriate guidance had been followed.
People received nutritious meals in line with their needs and preferences. Those who required specific dietary requirements for a health need were supported to manage these.
People’s privacy and dignity was maintained and staff were caring and considerate as they supported people. Staff involved people and their relatives in the planning of their care.
Care plans in place for people reflected their identified needs and the associated risks. Staff were caring and compassionate and knew people in the home very well.
Effective systems were in place to monitor and evaluate any concerns or complaints received and to ensure learning outcomes or improvements were identified from these. Staff encouraged people and their relatives to share their concerns and experiences with them.
The service had effective leadership which provided good support, guidance and stability for people, staff and their relatives. Relatives and staff spoke highly of the registered manager and were involved in the running of the home. Audits and systems were in place to ensure the safety and welfare of people.