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Pennine Resource Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 21 December 2017

Pennine Resource Centre is registered to provide care and accommodation for 19 adults who are living with a learning or physical disability. The service offers mainly permanent placements to people. However, there are two people who use the service to alternate care between their home in the community and the service. Nine bedrooms have en-suite facilities. The service had several communal areas, private and accessible garden areas, and car parking to the front of the building. It is situated close to shops and local amenities.

During our inspection, there were 18 people who used the service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. During our inspection, the registered manager was on leave so the deputy manager facilitated the inspection and submitted the requested documentation following the inspection.

The service was last inspected on 30 September 2015 and was rated as Good. We undertook this inspection on 19 September 2017 and it was unannounced. At this inspection, we found the service remained ‘Good’ overall, although we judged the responsive domain ‘Outstanding’.

The person-centred support plans were extremely effective and reflected people's needs very well; these were regularly reviewed. The professionals we spoke with felt support plans were exceptional in meeting people's needs and staff always updated them following their advice. People were well-supported with meaningful occupations and activities. Relatives of people who used the service and staff had been creative in designing sensory areas where we saw people engaged in activities. Learning logs enabled staff to assess the success of activities for people who used the service. People were enabled to maintain positive family connections and support networks which significantly enhanced the quality of their lives.

Staff responded to people's needs and went 'over and above' to ensure these needs were met. Behaviour management plans were detailed and included least restrictive interventions. All staff were enthusiastic about their role and the quality of care they provided. This meant that people who had previously challenged other services were being successfully supported by an outstanding responsive approach to their individual needs. This had included working closely with relatives to develop a consistent approach for some people and had been very successful.

People were protected from the risk of harm. Safeguarding concerns were appropriately managed. Staff had completed training in relation to safeguarding vulnerable people from abuse and understood their responsibilities to report any abuse they became aware of. Checks and auditable processes were used to ensure people’s finances were safeguarded.

Individual risk assessments for people who used the service were in place. These identified potential risks and were sufficient in guiding staff to support people safely. The service was safe, clean and tidy. Staff told us the infection control practices were good and we saw the service was well-maintained. Equipment was serviced regularly and there were systems in place for reporting issues.

People’s health and nutritional needs were met and they had access to a range of professionals in the community for advice, treatment and support. Staff monitored people’s health and wellbeing and responded quickly to any concerns. People received their medicines as prescribed and there were safe systems to manage medication.

People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported

Inspection areas

Safe

Good

Updated 21 December 2017

The service remains safe.

Effective

Good

Updated 21 December 2017

The service remains effective.

Caring

Good

Updated 21 December 2017

The service remains caring.

Responsive

Outstanding

Updated 21 December 2017

The service was outstanding.

Staff were enthusiastic, well-motivated and committed to supporting people to achieve their potential. They had an excellent understanding of people's individual needs and responded effectively to ensure these were met in the service and the community.

Staff understood people's individual complex communication needs because detailed information had been created that clearly described each aspect of the person�s communication and its purpose. This ensured people were supported to maintain as much independence as possible in their lives.

Care records were individualised, person-centred and reflected the needs of the people who used the service. They were updated regularly and comprehensively detailed the level of support people required, their preferences and history.

The service worked alongside community healthcare professionals and used innovative ideas to ensure people attended appointments.

Staff enabled people to take part in activities and attend events, and supported them to express their opinions and make choices.

Well-led

Good

Updated 21 December 2017

The service remains well-led.