Background to this inspection
Updated
22 December 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of the Care Quality Commission's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 30 April 2021 and was announced.
Updated
22 December 2021
About the service: 220 Preston Road is a residential care home that was providing, at the time of the inspection, personal care to nine young adults with autism or a learning disability. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
People’s experience of using this service: The management team were extremely good at planning and delivering care that was tailored to people’s individual needs and preferences. People’s care plans truly reflected their individual needs, interests, wishes and aspirations. This was a huge improvement from the last inspection, where care plans were disjointed and information was difficult to find. The end of life care for one person was delivered in a very compassionate way, which responded to their needs and the needs of relatives and friends. There was a thoughtful and inclusive approach to organising interesting and meaningful occupations and activities for people, which enhanced the quality of their lives.
People lived in a safe environment. Staff knew how to protect people from abuse and harm; risk assessments were completed, which helped staff minimise risk whilst ensuring this was not overly restrictive. Staff were recruited safely and there was enough staff deployed to meet people’s needs. Staff received training and supervision, which provided them with the skills and knowledge to support people safely and effectively.
People’s health and nutritional needs were met. Staff supported people to access health professionals when required; people received their medicines as prescribed. The menus offered people choices and alternatives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The staff approach was kind and caring. They respected people’s privacy and dignity and supported them to be as independent as possible.
There was a quality monitoring system which consisted of audits, meetings and questionnaires to make sure people’s views were obtained and action could be taken when shortfalls were identified. People felt able to raise concerns or make a complaint. Information about how to complain was in an accessible format.
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk
Rating at last inspection: Requires Improvement (the last report was published on 11 April 2018)
Why we inspected: This was a planned inspection based on previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.