The Care Quality Commission
  • Care Home
  • Care home

Archived: Alderson House Resource Centre

Linnaeus Street, Anlaby, Kingston-upon-Hull, Humberside, HU3 2PD (01482) 585166

Provided and run by:
Kingston upon Hull City Council

All Inspections

7 January 2014

During a themed inspection looking at Dementia Services

Each person with dementia had their needs assessed prior to their admission to the home.

One person's relative told us, 'Alderson House were great, they went out to see my mum and then told us they would be happy to look after her.'

Care plans we reviewed gave guidance to staff about how to deal with behaviours which may challenge the service. In addition, information was provided on techniques staff should employ to manage any distress or agitation the person may experience.

We observed members of staff gave people with dementia choices about what they wanted to do, where they wanted to sit, and what they wanted to eat.

We looked at how care was delivered to people with dementia. One person's relative told us, 'The staff are great, they are always willing to talk about XXX's care and they are very open to suggestions.' Another relative told us, 'I think they provide the care very well. Most of the people in the home have the very late stages of dementia so communicating with them is difficult but they still try to give them all the choices they need.'

One member of staff told us about the types of documentation the home sent with a person if they needed to attend hospital; they said, 'We send a patient passport with them and a list of medication. The passport tells the hospital about their preferences and their communication skills as well as things about their life and family.'

The home held a meeting for people's relatives every 3 months. One relative told us, 'If I was concerned about anything I would feel able to talk to the manager and staff; they are very open to the relatives' comments and suggestions.'

13 June 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service including observing care practices.

Some people living at the home had complex needs and were not able to verbally communicate their views and experiences to us. We have used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Throughout the observation we saw all staff treat people with respect and courtesy. We observed staff members being very warm and accepting to all people who used the service. At times people were distressed and disorientated and staff interacted in a warm and empathic way and this seemed to provide comfort to people.

People who used the service provided by the Stroke Unit told us that the care was very good and choice was promoted. Some commented, 'It's first class and I am very happy with the service.'

People who used the service due to having had a stroke told us they were happy with the level of care and support they received. They also told us that they were involved and consulted about the support and care they needed. They commented, 'We have a programme to follow', 'The staff are excellent' and 'There are lots of activities.'

We spoke with people who received a service from the Stroke Unit and they told us that the environment was safe and secure. Some comments included, 'It's lovely and clean', 'There are never any smells' and 'Yes always clean and tidy.'

People who received a service from the Stroke Unit told us, 'I am asked my opinion', 'I feel part of the group and the staff always explain what is happening.'

Prior to our visit we spoke with the local authority contracting and commissioning department, who told us they had not carried out a monitoring visit to the home.