Aspire Hub 1

Date of assessment: 13 July 2026 to 21 July 2026.

Aspire Hub 1 is a supported living service providing personal care to people with a learning disability and autistic people living in their own homes. Within supported living services people's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

At the time of the assessment, 12 people were receiving the regulated activity personal care. We carried out this assessment as the caring and responsive domains were unrated.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We received some mixed responses from relatives regarding staffing consistency, communication around complaint outcomes and opportunities to further promote independence. However, the overall observations and evidence gathered during the inspection demonstrated positive outcomes for people living at the service.

People were supported by staff who treated them with kindness, dignity and respect. Observations showed positive and meaningful interactions between people and staff, with staff demonstrating a good understanding of people's individual needs, preferences and communication styles. Staff promoted privacy, confidentiality and dignity and responded appropriately to people's emotional and physical needs.

People received personalised support that reflected their individual wishes, goals and aspirations. Support plans reviewed were person-centred and provided clear guidance to staff on how people wished to be supported. People were encouraged to make choices about their daily lives, maintain independence and participate in activities that were meaningful to them. Records demonstrated people regularly accessed community activities, educational opportunities and social events based on their individual preferences.

Staff demonstrated a good understanding of person-centred care and were knowledgeable about the people they supported. Effective communication systems, including handovers, support plans, electronic records and team meetings, supported continuity of care and helped staff respond appropriately to changes in people's needs.

The provider had systems in place to gather feedback from people, relatives and staff and used surveys, complaints and compliments to support service improvement. Information was provided in accessible formats to meet people's communication needs and promote involvement in decisions about their support.

Training, supervision and appraisal systems demonstrated management oversight of staff development and competence.

Dates of assessment:17 June to 3 July 2026.

Aspire Hub 1 is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone using the service received a regulated activity; CQC only inspects when people are provided with 'personal care'. Where they do, we also consider any wider social care provided. At the time of this assessment, 22 people were receiving personal care from the service. We carried out this responsive assessment as the effective, caring and responsive domains were unrated. We looked at 18 quality statements.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People received care and support that was tailored to their individual needs, preferences and aspirations, and staff worked collaboratively to ensure positive experiences and outcomes.

People’s needs were thoroughly assessed and regularly reviewed, with staff drawing on professional guidance and best practice to deliver effective, personalised care. Staff worked well with external professionals, ensuring care was coordinated and seamless when people moved between services. The service promoted healthier lifestyles, supporting people to make informed choices about diet, exercise and wellbeing.

Staff consistently demonstrated kindness, compassion and respect, building trusting relationships with people and their families. People described staff as friendly, supportive and attentive, and staff spoke about individuals in a positive and dignified manner. Care was delivered in a way that recognised each person’s unique background, culture and strengths, with staff supporting people to maintain independence and make choices about their daily lives.

The service ensured information was provided in formats people could understand. People and relatives felt listened to and were confident that concerns would be addressed promptly. Staff supported people to access healthcare services and overcome individual barriers, ensuring equitable access and experiences.

The service also supported people to plan for future life changes, including end‑of‑life preferences, and encouraged individuals to pursue meaningful activities and personal goals. Staff wellbeing was prioritised through supervision, training and development opportunities, enabling staff to deliver high‑quality, person‑centred care.

Date of assessment: 29 July 2025 to 13 August 2025.

Aspire Hub 1 is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this assessment, 29 people were receiving personal care from the service. We carried out an onsite and offsite responsive assessment of the service due to emerging risk. We found 2 breaches of the legal regulations in relation to, safe care and treatment and the governance of the service.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The provider did not have effective governance systems demonstrating clear management and oversight of the service. Quality monitoring and auditing was not sufficiently robust and had not identified the concerns found during the assessment, or ensured appropriate action was taken.

People’s medicines were not managed safely. Improvements were needed to ensure regular reviews of medicines occurred and systems were needed to ensure people’s medicines were administered safely.

People were supported by staff who understood how to protect them from abuse and avoidable harm. However, incidents, accidents and safeguarding concerns were not always identified in a timely manner to ensure quick actions were taken to mitigate future risks.

People were supported by staff to have maximum choice and control of their lives. There were enough staff available to meet people’s needs. There was a positive staff culture and people told us they felt supported and safe with staff who cared for them. Staff told us they were regularly supported by managers who were open and honest.

We have asked the provider for an action plan in response to the concerns found at this assessment.

Date of assessment: 9 July 2025 to 22 July 2025.

Aspire Hub 1 is a supported living service providing personal care to people with a learning disability and autistic people living in their own homes. At the time of the assessment, 13 people were receiving the regulated activity personal care.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We carried out this assessment in response to concerns we had received.

We identified 2 breaches of the legal regulations. The service was in breach of safe care and treatment and good governance.

The provider did not have effective governance systems demonstrating clear management and oversight of the service. Quality monitoring and auditing was not sufficiently robust and had not identified the concerns found during the assessment, or ensured appropriate action was taken to update the records.

People were supported by staff who understood how to protect them from abuse and avoidable harm. However, we were not assured that incidents and accidents were managed effectively as actions had not always been carried out for example, additional staff training to improve practice. It was also difficult to determine trends or themes as records were not always accurate.

People’s medicines were not managed safely. Improvements were needed to ensure regular reviews of medicines occurred and new systems were needed to ensure people’s medicines were administered safely.

People were supported by staff to have maximum choice and control of their lives. However, some best interest decisions were not always completed correctly in line with the Mental Capacity Act.

There were enough staff available to meet people’s needs. Culture within the service was not always positive. Some staff told us they did not feel supported by the management whilst others felt supported.

We have asked the provider for an action plan in response to the concerns found at this assessment.