All inspections: Tidings - Care Quality Commission

When we visited Tidings we found there were ten people living in the home, all of whom we spoke to. We spoke to the provider, assistant manager and three other members of staff who were on duty at the time. We reviewed the care records of the people living there, the staff files, including training files, audit and administration records. We also spoke to two relatives of people living there.

People told us they enjoyed living in the home, that there was always someone to talk to and plenty to do. They told us they were 'one big family'. People living there were keen to show us their rooms and told us they liked having a pleasant place of their own where they could go if they wanted to be on their own, watch TV, play their music or to entertain in private.

We saw that people had a busy life outside of the home, making full use of the home's minibus for outings. The home was located in a central position in town and this meant the people felt part of the community.

People told us they were included in running the home and felt their views were always listened to. The people living in the home held monthly meetings, with one of them chairing the meeting. Staff also spoke about their monthly meetings which they felt were extremely beneficial and meant they could be very proactive in the running of the home.

People told us the home was very easy to contact and had no hesitation about being able to pass on any concerns they may have.

We visited Tidings as part of our planned schedule. We reviewed care and other records for the administration and management of the service. We spoke with seven of the nine people who were living in the home and the two staff on duty. We also spoke with a representative of the provider partnership and the registered manager.

People told us that they liked living in the home. They told us that it was 'like a family, residents and staff together.' They also said they talked with staff about the help they needed and that they were involved with their care plan. The people we spoke with told us that they felt safe living in the home and they found staff helpful, friendly and supportive and they could talk to them if they were worried.

We saw that people were supported to have active and busy social lives and they enjoyed going out together for meals and trips out if they wanted to. People also told us that their choices were respected as they often enjoyed quiet evenings in their own room watching television.

People told us that they felt able to speak up and make comments about the service or any concerns they had. They told us they enjoyed and valued the regular residents meetings they had with staff.

We found the service compliant in all of the five outcomes we reviewed.

Everyone spoken with was very happy with the care and support they received. Comments included 'We are really well looked after,' 'It's wonderful' and 'We are involved in everything.'

People commented on the homely atmosphere. One person said 'It's like one big family.' We were also told 'We do things between us, some people are better at some things than others so we work as a team.'

People said that they were able to make choices about all aspects of their day to day lives. Comments included; 'You can please yourself within reason' and 'It's all very free and easy, you can make your own decisions.'

People said that they met with their keyworker regularly to review their care plan. One person told us 'Every six weeks we sit down with staff and look at our care plan and medication to make sure that it is what we want.' Another person said 'The care plans are very good, they are all about how we want to be looked after.'

Throughout our visit to Tidings we observed that the people who lived there were very comfortable with the staff who supported them. There was constant interaction and laughter and people appeared very relaxed.

One person told us 'It's all safe and nice.' Another person said 'The staff are always polite and nice.'

People assured us that if they had any worries or concerns they would be comfortable to talk with staff. One person said 'I'd go straight to a member of staff and they would sort it out.'

Everyone was very complimentary about the staff who supported them. People said they were always very thoughtful and respectful when they assisted them. One person commented 'It's the little extra touches that make such a difference, they always make you feel important.'

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Tidings

All Inspections

22 January 2014

During a routine inspection

27 November 2012

During a routine inspection

13 February 2012

During a routine inspection

Reports under our old system of regulation