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Inspection Summary


Overall summary & rating

Good

Updated 12 October 2017

Yew Tree House is a residential care home for nine adults. People living at the home have a range of sometimes complex needs including learning and physical disabilities. There are two floors; people with physical disabilities live on the ground floor. At the time of our inspection there were nine people using the service. At the last inspection on 22 May 2015, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good.

People felt safe in the service and with the staff who supported them. Staff understood how to protect people from harm and abuse. Risks to people's safety were identified and clear, detailed support plans were followed by staff. Environmental risks were assessed and managed appropriately. There were sufficient staff on duty and recruitment procedures were thorough. People received their medicines as prescribed.

People were supported by knowledgeable staff who received ongoing training and support to maintain or improve their skills and competency. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat and drink sufficient amounts and the service worked closely with external healthcare professionals to meet people’s complex needs.

People received support from caring staff who valued and understood them. People’s privacy was respected and they were treated with dignity and kindness.

People were supported to maintain relationships with others who were important to them. They received personalised and responsive care which enabled them to live as full a life as possible and to experience stability and make progress when previously this had been lacking. A relative said, “He’s blossomed since he’s been here. It’s so good as parents to be able to say that”. People could raise concerns about the service and have their complaints listened to.

Everyone we spoke with commented positively on the leadership of the service. There were systems in place to seek the views of people, their relatives, staff and visiting care professionals. Additional systems ensured key messages were communicated and the quality of the service was closely monitored. The registered manager put people’s needs first and always strove to improve the service for people.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 12 October 2017

The service remains Good.

Effective

Good

Updated 12 October 2017

The service remains Good.

Caring

Good

Updated 12 October 2017

The service remains Good.

Responsive

Good

Updated 12 October 2017

The service remains Good.

Well-led

Good

Updated 12 October 2017

The service remains Good.