Updated 14 June 2019
The Inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector and the support team from the CQC national contact centre who made the telephone calls to people and their relatives.
Service and service type:
Candlelight Homecare Glastonbury Area Office is a domiciliary care service providing personal care and support for people in their own homes.
The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was announced. We gave the service 48 hours’ notice of the inspection visit because it is a domiciliary care service and we needed to be sure that the registered manager and other senior staff would be available to speak with us. We also needed to ensure that people’s consent was gained for us to visit them in their homes.
Inspection site visit activity started on 7 May 2019 and ended on 8 May 2019. We visited the office location on 7 May 2019 to see the manager and office staff, to review care records and policies and procedures. On 8 May 2019 we visited people in their homes and spoke with care workers.
What we did:
Before the inspection we reviewed all the information we held about the service. This included notifications the provider had sent us. A notification is how providers tell us important information that affects the running of the service and the care people receive.
We had requested and received a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we visited four people in their homes. We spoke with five people and six family members on the telephone. We also spoke with six members of staff, as well as the registered manager.
We looked at a range of records during the inspection, these included four people’s care records. We looked at information relating to the management of the service including quality assurance audits and meeting minutes. We also looked at three staff files, the recruitment process, complaints, and staff training and supervision records.