You are here

Candlelight Homecare Glastonbury Area Office Good

Inspection Summary

Overall summary & rating


Updated 14 June 2019

About the service: Candlelight Homecare Glastonbury Area Office is a domiciliary care service providing personal care and support for people living in their own homes in the areas surrounding Wells, Shepton Mallet, Evercreech, Glastonbury and Street. At the time of the inspection they were providing personal care for 146 people.

People’s experience of using this service:

People were supported by a consistent and stable staff team who knew people’s care and support needs well. Staff supported people in developing and maintaining their independence, which was evidenced in their care plans.

People received care and support that was safe. The provider had a robust recruitment programme which meant all new staff were checked to ensure they were suitable to work with vulnerable people. All staff had received training in safeguarding vulnerable people.

Risk assessments were in place to identify any risk to people and staff. All staff understood the actions to take to ensure people received safe and effective care and support.

People received care from staff who were kind and caring. Staff always respected people’s privacy and dignity. Staff encouraged people to be involved in their care planning and reviews when they were able to.

People received responsive care and support which was personalised to their individual needs and wishes and promoted independence. There was clear guidance for staff on how to support people in line with their personal wishes, likes and dislikes.

There were systems in place to monitor the quality of the service, ensure staff kept up to date with good practice and to seek people’s views. Records showed the service responded to concerns and complaints and learnt from the issues raised

People and staff spoke positively about the registered manager. Staff said they were valued and supported by the provider.

At our last inspection we rated the service good. The report was published November 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained Good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 14 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 14 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 14 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 14 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 14 June 2019

The service was well-led.

Details are in our Well-Led findings below.