Archived: Rockwell EPH

Interactions between staff and people who lived in the home were appropriate and respectful. Staff took time not to rush people and listened to what they had to say.

We saw that care plans were reviewed monthly and daily records we viewed confirmed that staff provided people with care and support as described in their care plans.

We saw that regular activities were planned to take place at the home and in the community.

People we spoke with told us that they liked the food at the home. People had a choice of meals and staff were aware of people's preferences in relation to food and drink. The home had procedures in place to ensure that people were protected from malnutrition and dehydration.

The home had systems in place which ensured that medications were administered and stored safely in the home.

We found that the staffing levels at the home were based on the needs of people. Staff we spoke with felt that there were enough staff working at the home.

We found there were effective systems in place to monitor the quality of the service provided.

The manager began working at the home May 2012. We found that the manager had made improvements at the home. People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People had also been assessed in the areas of nutrition and hydration, skin integrity and mobility.

The home had identified incidents and had reported them to the local safeguarding authority for further investigation as appropriate. The home had been working with the local safeguarding authority to improve the practice in the home.

During the inspection we spoke with three members of staff. We did not speak to people living at the home but we observed care workers interacting with and supporting people.