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Inspection Summary

Overall summary & rating


Updated 1 October 2019

About the service

Concord Lodge is a residential care home providing personal for up to seven people. Concord Lodge is registered to provide accommodation and personal care for people with learning disabilities and complex needs. The service is a residential assessment unit and provides self-contained flats for people. The aim of the service is to assess people and find them suitable long-term care and accommodation. At the time of our inspection the service was providing support to six people.

People’s experience of using this service and what we found

The service had maintained the same positive outcomes for people as was the case at our last inspection. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Risks were minimised and to support people to be safe risks to people were identified and when needed a risk plan was in place. Staffing numbers were sufficient to meet people’s needs. This meant people were supported safely. People told us they felt safe living at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were well supported and well trained. New staff did a full induction training programme which prepared them for their role. Training was completed in essential matters to ensure staff and people at the service were safe. Staff were formally supported through supervision meetings.

People were supported to maintain good health and went to see external health care professionals when required.

Staff were caring towards people and there was a good relationship between people and staff. Staff demonstrated and in-depth understanding of the needs and preferences of the people they cared for.

Support provided to people met their needs. Care records contained clear and detailed personalised information about what was important to people and how to support them. People were involved in activities of their choice.

There were systems in place to assess, monitor and improve the quality and safety of the service. Staff described the registered manager and other senior staff as supportive and approachable.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The service was rated Good at our last Inspection in 2017.

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas



Updated 1 October 2019

The service was safe.

Details are in our safe findings below.



Updated 1 October 2019

The service was effective.

Details are in our effective findings below.



Updated 1 October 2019

The service was caring.

Details are in our caring findings below.



Updated 1 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 1 October 2019

The service was well-led.

Details are in our well-Led findings below.