The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Care at Home Services

Beam Street, Barton Hill, Bristol, BS5 9QR (0117) 903 6264

Provided and run by:
Bristol City Council

All Inspections

3, 8 January 2014

During a routine inspection

The agency provided personal care and domestic services to approximately 32 people who required short term support with dementia during the day and an out of hours service for people living in the community. This inspection concentrated on the work of the dementia support team. The dementia support team had been in operation for 12 months.

During our inspection we spoke with the registered manager, team leader, senior re-ablement worker and seven re-ablement workers. We spoke with five relatives of people who used the service on the telephone. We were unable to speak to people using the service as they were living with dementia.

Relatives who spoke with us were satisfied with the service being provided. Individual comments made to us included: "the staff are a real help, they are always on time and involve my relative in what they are doing'

Records we looked at showed the agency had effective systems in place to monitor the care provided to people.

We found that systems were in place to ensure medications were administered safely.

We found that there were enough staff employed by the agency to deliver care to an appropriate standard. However, currently the service only have 1 senior re-ablement worker and we were told that they should have 3. We saw that there were arrangements in place to fill these vacancies.

The service had systems in place to monitor the quality of the service provided.

26 March 2013

During a routine inspection

The agency provided personal care and domestic services to approximately 40 people who require short term support with dementia during the day and an out of hours service for 90 people living in the community. The supporting dementia service had only been in operation for around four months at the time of our inspection. The agency employed 59 members of staff including administrative staff.

During our inspection we spoke with the manager, two team leaders, and seven members of staff. We spoke with a further two members of staff two relatives and six people who used the service on the telephone.

People and relatives who spoke with us were satisfied with the service being provided. Individual comments made to us included "we are happy with the service. I couldn't fault them. The staff are very good they are reliable" and "the service is excellent I am happy with what they are doing, the staff are brilliant'. 'they respect my relative's privacy and make sure their dignity is well preserved".

Records we looked at showed the agency had effective systems in place to monitor the care provided to people.

Staff we spoke with had a good knowledge of the people they were supporting. They were able to give detailed information about their care needs and their preferences when delivering care.

We found that systems were in place to ensure people were safeguarded from abuse.

We found that staff were trained and supported to deliver care to an appropriate standard.