Updated 10 June 2025
Date of inspection: 18 June to 01 July 2025. Apex Prime Care – Nightingale Lodge is an extra care service providing support to 34 older people living in their own homes within a large purpose-built shared building. Not everyone who used the service were receiving a regulated activity. Those that were had the regulated activity of personal care. Personal care is help with tasks related to personal hygiene and eating.
People were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.Staff assessed and mitigated risks and care plans guided safe practice. People were supported to have choice and control and were involved in planning their care. Medicines were managed safely. Staff knew people well and received appropriate training and support. There were enough staff to meet people's needs. Staff were kind, caring and had a good understanding of how to meet people’s needs and went out of their way to improve people’s wellbeing. There was a system in place to enable people to express any concerns or complaints they may have. Governance systems were in place, the provider was keen to learn and to continue to improve the service. Management were very passionate about the service and making improvements to people’s wellbeing and had set up activities for everyone to enjoy and feel part of the community.