Archived: Nightingales Private Nursing Agency

People considered they had the same staff to meet their current needs, which they liked. They said, "We know who is coming and we feel safe with them in our home". People considered staff were well trained to do their job and one person said, 'We trust their judgment about our care'. People considered the service was responsive to their changing needs.

People told us they were regularly asked if their service was satisfactory. They confirmed formal surveys were in place to gain their views about their care or how the service was run.

The provider had systems in place that enabled them to identify problems swiftly and act upon them to keep people safe at all times. This meant that the service was effective and well led.

People spoke very highly about the service they received from Nightingales. Staff were described as, "Superb", the agency described as, "Brilliant". Several people told us that, "We couldn't do better than Nightingales".

Care plans contained clear guidance for staff on people's needs and how these should be met. This was done in a way that reflected people's individuality and preferences.

Appropriate equipment was provided and serviced by healthcare professionals. Staff were trained so that they could use it safely.

Systems were in place to make sure that checks were made when new staff started working at the agency to make sure that they were suitable. Staff felt well supported by the management team.

The agency supplied people with information about how to raise any concerns and complaints.