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Inspection Summary

Overall summary & rating


Updated 15 May 2020

About the service:

Woodlands House is a residential care home. It provides personal care and accommodation for up to 40 older people. There were 38 people living at the service at the time of inspection, some of whom were living with dementia. The home consisted of a residential setting and a separate ‘dementia cottage’, designed to provide higher levels of care.

People’s experience of using this service:

The provider had fostered an overwhelmingly person- centred approach to delivering care. There was a focus on giving people meaningful occupation, utilising skills and keeping people connected to their local community. Activities at the home were creative, wide ranging and designed with people’s skills and interests in mind. This had clear benefits in improving people’s physical and mental wellbeing.

People, relatives and professionals told us how the provider’s person-centred approach had helped to make improvements to people’s motivation, mood, independence and social interaction. Staff were skilled in their approach to ensure that people’s individual needs were considered in the design and delivery of care.

The service had a record of outstanding practice in delivering end of life care in line with best practice. They worked in partnership with people, relatives and stakeholders to help ensure people receive personalised care which reflected their needs and preferences as they neared the end of their life.

Staff were motivated in their role and were caring. They understood people’s needs and treated them with dignity and respect. There was a positive atmosphere at the home, where people were content, active and well attended to.

There was strong leadership at the home. The registered manager understood the responsibilities of their role and was attuned to people’s needs. There were effective systems in place to monitor the quality and safety of the service.

People’s needs were assessed to ensure they received appropriate support with their nutrition, hydration, medicines and healthcare. Risks associated with the environment were safely managed and the home was clean and hygienic.

The home was a suitable environment for people. There were a range of communal spaces which people could utilise throughout the day. The provider had made adaptions to the home to make it suitable for people living with dementia.

The provider had processes in place to gain appropriate consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider had safeguarding policies and procedures in place, which helped to reduce the risk of people suffering abuse or coming to avoidable harm. There were appropriate systems in place to gain feedback and respond to complaints.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The service was rated good at our last inspection (published 4 July 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 May 2020

The service was safe.

Details are in our safe findings below.



Updated 15 May 2020

The service was effective.

Details are in our effective findings below.



Updated 15 May 2020

The service was caring.

Details are in our caring findings below.



Updated 15 May 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 15 May 2020

The service was well led.

Details are in our well led findings below.