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Inspection Summary

Overall summary & rating


Updated 25 March 2020

About the service

Nynehead Court is a residential care home which is registered to provide care to up to 44 people. The home specialises in the care of older people including people living with dementia. At the time of the inspection 37 people were living at the home.

The care home is a large listed building set in extensive grounds. The building has been adapted and extended. Accommodation for people is provided in the older building and in a modern extension. All bedrooms were being used for single occupancy at the time of the inspection, but some could be used by people wanting to share.

Nynehead Court is also registered to provide personal care to people living in houses, known as The Mews, in the grounds of the care home. At the time of the inspection one person was receiving personal care in their own home. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received their care and support from a provider, and management team, who demonstrated a commitment to learning and improving the service offered to people. Since the last inspection there have been improvements to the quality assurance systems which have led to improvements in care and record keeping.

There were adequate numbers of staff to meet people’s physical needs and provide social and mental stimulation to people. People felt safe at the home and with the staff who supported them. People looked comfortable and relaxed. Risk assessments were completed and followed to make sure people received their care safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were able to make choices about all aspects of their care and day to day lives.

People were supported by kind and caring staff. There was a stable staff team who people had built trusting relationships with. People told us all staff and managers were approachable and they felt able to discuss any concerns or worries with them.

People’s care needs were assessed and met. Each person had a care plan which gave staff details about how to support people in a way that respected their individuality. People were supported to be independent if they wished to be.

People were cared for by staff who had received the training required to enable them to provide effective care. Staff felt well supported and happy in their jobs. This helped to provide a cheerful and pleasant atmosphere for people.

The care home was an integral part of the local community and provided a venue for many social events. This helped people to continue to be active members of their community.

People had access to a range of social activities at the home and in the wider community. People were supported to follow their own hobbies and to learn new skills.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Requires Improvement (published 5 June 2019) and there were breaches of two regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

Following the last inspection, we imposed conditions on the provider’s registration to ensure they carried out monthly audits and reported to the Care Quality Commission the outcomes and actions taken from the audits

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspectio

Inspection areas



Updated 25 March 2020

The service was safe.

Details are in our safe findings below.



Updated 25 March 2020

The service was effective.

Details are in our effective findings below.



Updated 25 March 2020

The service was caring.

Details are in our caring findings below.



Updated 25 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 25 March 2020

The service was well-led.

Details are in our well-Led findings below