The Care Quality Commission
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Archived: Rochdale Community Support Trust

Suite 5, Tramway Offices, Mellor Street, Rochdale, Lancashire, OL12 6AA (01706) 343300

Provided and run by:
Rochdale Community Support Trust

All Inspections

25 October 2013

During a routine inspection

Support plans were seen to been written in a person centred way. One person we spoke with said 'it is all about me and want I want'. A relative said told us that arrangements had been made with them and the person being supported and they had agreed to the arrangements. They commented that, 'they've [support workers] made life easier for me and they let me know what is happening with my relative'.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. People we spoke with said that they had not experienced any problems receiving their medication.

The manager told us consideration was given to matching support workers to people using the service for example gender, hobbies and interests. The manager said continuity was very important to people and wherever possible the same support workers visited the person. Support workers we spoke with confirmed that this was the case.

People we spoke with told us that 'They [Rochdale Community Support Trust] are exceptional and I have no worries or concerns. If I had I could always ring the office and they would do their best to sort things out' and 'They [support workers] make all the difference to my life, without them I could not get out and about'.

30 January 2013

During a routine inspection

The records we saw showed that people's capacity to make decisions had been considered. People were involved in their care planning and care plans were regularly updated. Any nutritional requirements were recorded and staff completed food charts if required. People told us staff always wore protective clothing where necessary, and staff confirmed this was readily available. We saw that training around infection control had been provided.

The complaints process was documented and we saw any concerns or complaints had been dealt with appropriately. People told us they knew how to raise concerns.

A robust recruitment procedure was followed to help ensure staff were of good character and had the appropriate skills.

23 January 2012

During a routine inspection

We spoke with two relatives who were representatives of people receiving a service. One relative told us she was very pleased with the service her relative received. They said they now had, 'Peace of mind' because their relative was being cared for properly. A second person (relative) told us that they could, 'Only describe the service as outstanding'. The representative said their relative received, 'A level of care incomparable to other agencies'. (The person told us that they had used other domiciliary care agencies before).

We heard that the staff were trained in caring for people with dementia; that care plans were, 'Tailor made for the person'; that the level of care was delivered to a consistent standard and that managers and support staff kept people's representatives updated on any changes in the person's condition.