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Inspection Summary

Overall summary & rating


Updated 1 October 2021

About the service

West Heath House is a residential care home providing rehabilitation and personal care to seven people who have sustained a brain injury. The service can support up to 24 people. Within the home, there were flats for people to use as and when they developed more independent skills and were getting ready to move on from the service

People’s experience of using this service and what we found

The leadership and the culture they created drove high-quality, person-centred care. The vision and values of the home were person centred, empowering, inclusive and imaginative. There were consistently high levels of constructive engagement with people and staff to enable people to achieve their goals.

Mental capacity assessments had been undertaken and deprivation of liberty safeguards had been applied where needed. People’s needs were assessed prior to receiving rehabilitation at the home. The home was fully accessible for people who used wheelchairs.

Medicines were managed safely. Recruitment was undertaken safely. We were assured of good infection prevention control practices regarding COVID-19. People and their relatives told us they felt safe. Care plans and risk assessments identified people’s individual support needs and ways to help people stay safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 29 November 2019).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 October 2021

The service was safe.

Details are in our safe findings below.



Updated 1 October 2021

The service was effective.

Details are in our effective findings below.



Updated 1 October 2021



Updated 1 October 2021



Updated 1 October 2021

The service was well-led.

Details are in our well-Led findings below.