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Inspection Summary


Overall summary & rating

Good

Updated 27 March 2019

About the service:

• Haven Care provides personal care to adults who live in their homes and those recovering from hospital admissions, receiving rehabilitation or need short term personal care until alternative care arrangements are made.

• The service's office is based in Ilford, London. Care is provided in the London boroughs of Redbridge and Waltham Forest.

• At the time of our inspection, 204 people used the service and there were 130 staff.

People's experience of using this service:

• People and their relatives told us that the service was safe. There were enough staff to support people. However, we identified that staff were not always punctual.

• There were systems in place to ensure that medicines were administered safely. Staff had received training in medicine administration.

Personal and environmental risk assessments were completed for people. However, we identified some risk assessments did not contain guidance for staff on how to mitigate the risks. We made a recommendation on risk assessment.

• Staff received a variety of training and demonstrated knowledge, skill and competence to support people effectively. Staff were supported by the registered manager and senior staff.

• People were supported by staff with their nutritional and hydration needs.

• People had access to health and social care professionals where required and staff worked together cooperatively end efficiently.

• Staff treated people with kindness and compassion. Staff had positive relationships with people and knew what is important to them. People and relatives told us the staff were kind and friendly.

• People, their relatives and staff members commented positively about the management of the service and felt that the service was well led. The provider was approachable to people and staff.

• There were appropriate auditing systems in place, which ensured that issues were identified and acted upon to ensure improvement were made to the service.

Rating at last inspection:

The service was rated as good at the last full comprehensive inspection, the report for which was published on 18 July 2016.

Rating at last inspection:

Why we inspected:

• This was a planned inspection based on the previous inspection rating.

Inspection areas

Safe

Requires improvement

Updated 27 March 2019

The service was not always safe.

Details are in our findings below.

Effective

Good

Updated 27 March 2019

The service was effective.

Details are in our findings below.

Caring

Good

Updated 27 March 2019

The service was caring.

Details are in our findings below.

Responsive

Good

Updated 27 March 2019

The service was responsive.

Details are in our findings below.

Well-led

Good

Updated 27 March 2019

The service was well led.

Details are in our findings below.