• Care Home
  • Care home

Hengrove Lodge

Overall: Good read more about inspection ratings

29 Petherton Road, Hengrove, Bristol, BS14 9BX (01275) 833006

Provided and run by:
Ablecare Homes Limited

Latest inspection summary

On this page

Background to this inspection

Updated 24 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one Inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Hengrove Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Hengrove Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and three members of staff. We spoke with one person using the service and two relatives. We viewed care records for three people using the service. We spoke with 10 further relatives by phone. We held a further meeting with the registered manager to discuss the evidence we collated.

Overall inspection


Updated 24 May 2022

About the service

Hengrove Lodge is a residential care home providing personal care for up to 15 people. At the time of our inspection there were 15 people using the service.

People’s experience of using this service and what we found

People and their relatives were happy with the care and support they received. One relative commented, “Everyone is ever so kind and caring”.

There were risk assessments in place to guide staff in supporting people safely. We found that in one case, paperwork to document how staff were checking a person’s skin wasn’t always completed. This was fed back to the registered manager and they took action straight away to address this shortfall. Staff received training in safeguarding and felt confident about identifying and reporting concerns.

The service was well led. The registered manager was supported by the provider to deliver a safe and person centred service. Relatives told us they were able to discuss any issues or concerns they had. There were systems in place to monitor the quality and safety of the service provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 14 June 2018).

Why we inspected

The inspection was prompted in part due to concerns received about risk management and how well staff followed care plans and risk assessments. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hengrove Lodge on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.