Patron House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

At the last inspection, we found good governance was not always effective. At this inspection we found improvements had been made and the provider was no longer in breach of regulations. The registered manager had improved the checks and systems in place, and these were consistently completed and shortfalls identified. Notifications were submitted to CQC as necessary. We received positive feedback about the new management team.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and effective governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on information about risk, performance and outcomes, and shared this securely with others when appropriate.

Since our last inspection, improvements had been made to governance and the systems in place at Patron House. Checks and audits were consistently completed, and these identified shortfalls appropriately. Action was taken to make changes or improvements where necessary to ensure good quality care was provided to people.

The provider had systems in place to ensure relevant partners were notified following incidents, accidents or safeguarding concerns. The registered manager submitted information to CQC as required.

There had been changes to the management team, and a new deputy role had been created to support the registered manager. The management team were positive about the service and keen to continue driving improvements.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.