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Archived: Linden Lodge

The provider of this service changed - see new profile

Reports


Inspection carried out on 17 May 2011

During a routine inspection

People confirmed they chose when they go to bed. One person said that staff where kind and respectful and made sure their privacy was respected.

One person said that staff had enabled them to administer their own medication. People who use the service told us that staff ask them for consent before providing care or treatment and confirmed that they could speak to staff about their care.

We were told by those that use the service they were satisfied with the way medicines were managed at the home.

The majority of the people said the food was good. A person said �the food is nice� People confirmed that portion size was good and thought the food was hot enough.

People told us they felt well cared for. People said, �staff are helpful and kind�. Relatives told us that the care provided had improved due to the new manager and the changes that had been made since there appointment.

People said they could see the General Practitioner (GP) whenever they wanted to. � and another said, �I�ve seen my dentist�

People felt safe at the home and they knew who to talk to if they had any concerns.

We asked if they felt comfortable raising concerns about their care and they told us they were.