You are here

Archived: Linden Lodge

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 17 May 2011
Date of Publication: 6 July 2011
Inspection Report published 6 July 2011 PDF

Contents menu

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People are generally supported by well trained staff. However training, was lacking in respect of Deprivation of Liberty Safeguards and the Mental Capacity Act. Without this training there was a risk staff would not be able to meet people’s needs effectively.

An improvement action has been made to maintain compliance in respect of this outcome area.

User experience

We observed staff being appropriately supported by the manager so that they could provide for the care needs of the people who use the service.

Other evidence

We spoke with staff and they said that they felt supported in their work and that they had regular supervision. This helped to ensure that people that use the service were supported in a consistent way. We saw records showing that supervision and staff meetings were taking place. Staff said they felt that they could express their views and they felt listened to.

Staff that we spoke to said that training had been made available. Staff had attended mandatory training and undertaken National Vocational qualifications.

Not all staff had completed the Deprivation of Liberty Safeguards training which means that people’s rights may not be respected.