Background to this inspection
Updated
9 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 17 February 2021 and was unannounced.
Updated
9 March 2021
About the service: Meadowside and St Francis provides residential and nursing care to people over the age of 65.
People’s experience of using this service:
People were at the heart of the service. They were truly respected, valued as individuals, and were empowered in their care. People were cared and supported in a service which had a strong and visible person-centred culture.
People and staff were complimentary of the management and leadership of the service which continued to help to improve the quality of the service and motivate and inspire staff.
There were positive working relationships with external professionals and a passion for continuous learning and improvement. Staff were well trained to be able to meet people’s needs, and there was an effective system in place to ensure the ongoing review and competency of staff.
People were kept safe and protected from avoidable harm and abuse, and people now had their medicines safely managed. New processes had been put into place to ensure a more robust oversight. People lived in an environment which was fully assessed for cleanliness and safety.
People received personalised care and support, and now had their human rights fully protected. Quality monitoring systems had been further developed. However, we have recommended the provider takes action to continue to strengthen their overall governance systems, because the system had not identified that some records were not always in place, or up to date.
More information is in Detailed Findings below.
Rating at last inspection: Requires Improvement (published 07 April 2018).
Why we inspected: This was a planned inspection. At this inspection we rated the service Good.
Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.