Angel Mount Care Home

Angel Mount Care Home is a residential care home providing personal and nursing care to up to 39 people across one floor. The service provides support to people with physical, mental health, and sensory needs and for people living with dementia. At the time of our inspection there were 10 people using the service.

People’s experience of using this service and what we found

Some disused areas of the home were accessible to people living in the service which could expose them to risk. This was addressed during the inspection, and we made a recommendation around environmental checks. People had risk assessments around their health needs in place. Staffing levels were safe, families and staff told us there were enough staff to meet peoples’ needs. Safe recruitment practices were in place, and we made a recommendation around improving recruitment checks further. Recording around medicines was not always accurate. Medications was being stored safely. Infection prevention and control practices were robust. People and families told us they felt safe in the service and people could have regular visitors.

Staff were consistently receiving training in key areas and had good levels of compliance. We have made a recommendation to include training around learning disabilities. Staff supervisions were occurring regularly. Pre-admission assessments were being completed and care plans covered key areas. People had their diet and nutritional needs met. Mixed views were given from people around the enjoyment of their meals. Weight management systems were in place. Staff worked in partnership with other agencies to maintain people’s health and well being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Peoples were being treated with dignity and respect. Relatives told us staff were caring and staff were aware of peoples’ individual need and backgrounds. People and their families were encouraged to express their views on their care.

Activities were occurring in the service. Records showed care was person centred, and key information was being captured. Peoples’ communication needs were being care planned. No one in the service was at end of life at the time of the inspection. Training was provided around end of life care, should this be required. A complaints procedure was in place. People and families told us they felt able to complain.

Systems and processes were in place to oversee and monitor the service. Recent records were not accurate around medicine counts. We made a recommendation around the provider increasing oversight and audits. People were receiving good outcomes from their care. The views of people, families, staff and professionals were regularly sought. Staff and relatives’ meetings were regularly occurring. Staff, families and visiting professionals spoke positively around the management and service. Staff told us there was good morale in the home. The provider was aware of duty of candour and was making appropriate notifications.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 04 July 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We made recommendations around environmental checks, recruitment, training and increased oversight of processes and recording.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.